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FAQ

1.) What exactly is a Classroom Edition DVD?
Each Disney Educational Productions Classroom Edition DVD is created to help provide you with the tools you need to engage, inform, and inspire learners of all types. In addition to our top-quality programming that spans a variety of subject areas and grade levels, all Classroom Edition DVDs include the following:
- National Content Standards Correlation
- Educator's Guide
- Public Performance Rights


2.) What are Public Performance Rights? Can we show a Disney Educational Productions Classroom Edition DVD in our classroom?
Yes. Disney Educational Productions DVDs and videos are protected by copyright and other laws, and all rights there under are reserved by the copyright owner. Products sold on this website may be shown by non-profit educational institutions (or their equivalents) for face-to-face instructional purposes.

Purchase of products from this website also includes a license for transmission or broadcast within a single building or school campus, and for showing in connection with other non-teaching school-related activities, as long as no admission fee is charged.

Transmission or broadcasting into or beyond a school campus or its equivalent is strictly prohibited unless separately authorized by Disney. All other rights reserved. Any copying, or other unauthorized showing, broadcast or transmission, or other use is strictly prohibited.


3.) How do I access the Educator's Guide from my DVD?
The Educator's Guide is available via a file on your DVD. Please place your DVD into a computer and download the file onto your computer.


4.) Do you accept purchase orders?
Yes! Purchase orders can be used for any order purchased online or with a Customer Service Representative at our toll-free number (1-800-295-5010).

Mail Purchase Order documentation to:
Disney Educational Productions
105 Terry Drive, Suite 120
Newtown, PA 18940


5.) Do you allow product previews?
Full program previews are not available; however, many products do have clips available to view on our website. We also have a Satisfaction Guarantee Policy that allows you to return any products if you are not completely satisfied with your purchase. Please see our Return Policy for more details.


6.) Can the product be returned?
Yes. Please see our Return Policy for more details.


7.) Do you have any products available on VHS?
We do have several programs available on VHS. For more information, please contact your Disney Educational Productions Representative at (800) 295-5010 or email dep@edumedia.com.


8.) How do you place an order in Canada?
To place an order in Canada, please contact:

Bill McGowan
Distribution Access
Suite 440 - 601 Sixth Street
New Westminster, BC Canada
V3L 3C1
T. (800) 665-4121
F. (800) 665-2909
Email: bill.mcgowan@distributionaccess.com


Shipping Rates & Policies

Standard Shipping and Handling
Standard orders are processed once credit card authorization and verification have been obtained. Provided the item(s) ordered are in inventory, orders shipped via standard delivery typically arrive in five (5) to nine (9) business days (Monday through Friday, not including holidays) for the United States, US Territories and P.O. boxes in Alaska and Hawaii.

Rush Shipping and Handling
Provided the item(s) ordered are in inventory, orders placed with Rush delivery Monday through Friday (excluding holidays) before 3:00 PM ET / 12:00 PM PT will arrive within 2 business days, pending credit card authorization and verification.

Orders placed with Rush delivery Monday through Friday after 3:00 PM ET / 12:00 PM PT, or on weekends and holidays, will arrive within 3 business days.

Rush delivery to Rural Routes and remote locations typically arrives within 3 to 4 business days.

Rush delivery is not available for Alaska, Hawaii, U.S. territories, or P.O. Boxes.

Shipments to International Addresses
At this time, we are unable to accept or ship international orders.

To place an order in Canada, please see information above.

Holiday Shipping
Orders placed after 3:00PM ET / 12:00 PM PT on December 22, 2013 will be processed starting December 28, 2013. Shipping and handling guidelines will apply thereafter.


Return Policy

If you are not completely satisfied with your purchase for any reason, please return all materials within 30 days for a full credit or exchange. All returns should be shipped prepaid to:

Disney Educational Productions
901 Bilter Road
Aurora, IL 60502

To ensure proper crediting, include the packing slip or buyer's name, institution, full address, and phone number in your return shipment.