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Disney Educational Productions
Order Policies


Thank you for choosing Disney Educational Productions! Below are our standard order policies.

If you need additional assistance or have any questions, please contact your Disney Educational Productions Representative at (800) 295-5010 or email dep@edumedia.com.


How to Order

You may place an order in any of the following ways:
  • Online: Directly through this website (credit card and PO orders accepted)
  • By Phone: Please call toll-free (800) 295-5010
  • By mail: Disney Educational Productions
                 105 Terry Drive, Suite 120
                 Newtown, PA 18940
  • By fax: 1-215-579-8589


    Satisfaction Guarantee Policy

    Disney Educational Productions would like you to be completely satisfied with your purchase. If for any reason you are not satisfied with the materials you purchase, return them within 30 days for a full credit or exchange. Materials must be returned in saleable condition and with the original invoice. Please see our Return Policy below for more details.


    Copyrights and Public Performance Rights

    Disney products are protected by copyright and other laws, and all rights there under are reserved by the copyright owner. Products sold on this website may be shown by non-profit educational institutions (or their equivalents) for face-to-face instructional purposes. Purchase of products from this website also includes a license for transmission or broadcast within a single building or school campus, and for showing in connection with other non-teaching school-related activities, as long as no admission fee is charged. Transmission or broadcasting into or beyond a school campus or its equivalent is strictly prohibited unless separately authorized by Disney. All other rights reserved. Any copying, or other unauthorized showing, broadcast or transmission or other use is strictly prohibited.


    Educator's Guides

    Discussion guides are available for all Disney Educational Productions DVDs featured on our website. Customers are authorized to reproduce guides to meet their requirements.


    Prices and Terms

    Prices are effective October 2013 and are subject to change without notice. Terms of payment are net 30 days.


    Taxes

    Customers are liable for all applicable state, local, and county taxes not exempted by law.


    Damaged Materials

    Disney Educational Productions will replace a damaged DVD at no charge if returned within thirty (30) days of receipt of the materials and with the original invoice. Customers are urged to inspect all purchased items immediately upon delivery as returns are not accepted after 30 days. In the case of a lost or stolen DVD, a copy of the original invoice must accompany the request.


    Canadian Orders

    To place an order in Canada, please contact:

    Bill McGowan
    Distribution Access
    Suite 440 - 601 Sixth Street
    New Westminster, BC Canada
    V3L 3C1
    T. (800) 665-4121
    F. (800) 665-2909
    Email: bill.mcgowan@distributionaccess.com


    Shipping Rates & Policies

    Standard Shipping and Handling
    Standard orders are processed once credit card authorization and verification have been obtained. Provided the item(s) ordered are in inventory, orders shipped via standard delivery typically arrive in five (5) to nine (9) business days (Monday through Friday, not including holidays) for the United States, US Territories and P.O. boxes in Alaska and Hawaii.

    Rush Shipping and Handling
    Provided the item(s) ordered are in inventory, orders placed with Rush delivery Monday through Friday (excluding holidays) before 3:00 PM ET / 12:00 PM PT will arrive within 2 business days, pending credit card authorization and verification.

    Orders placed with Rush delivery Monday through Friday after 3:00 PM ET / 12:00 PM PT, or on weekends and holidays, will arrive within 3 business days.

    Rush delivery to Rural Routes and remote locations typically arrives within 3 to 4 business days.

    Rush delivery is not available for Alaska, Hawaii, U.S. territories, or P.O. Boxes.

    Shipments to International Addresses
    At this time, we are unable to accept or ship international orders.

    To place an order in Canada, please see information above.

    Holiday Shipping
    Orders placed after 3:00PM ET / 12:00 PM PT on December 22, 2013 will be processed starting December 28, 2013. Shipping and handling guidelines will apply thereafter.


    Return Policy

    If you are not completely satisfied with your purchase for any reason, please return all materials within 30 days for a full credit or exchange. All returns should be shipped prepaid to:

    Disney Educational Productions
    901 Bilter Road
    Aurora, IL 60502

    To ensure proper crediting, include the packing slip or buyer's name, institution, full address, and phone number in your return shipment.