Disney Educational Productions
Thank you for choosing Disney Educational Productions! Below are our standard order policies.
If you need additional assistance or have any questions, please contact your Disney Educational Productions Representative at (800) 295-5010 or email firstname.lastname@example.org.
How to Order
You may place an order in any of the following ways:
105 Terry Drive, Suite 120
Newtown, PA 18940
Satisfaction Guarantee Policy
Disney Educational Productions would like you to be completely satisfied with your purchase. If for any reason you are not satisfied with the materials you purchase, return them within 30 days for a full credit or exchange. Materials must be returned in saleable condition and with the original invoice. Please see our Return Policy below for more details.
Copyrights and Public Performance Rights
Disney products are protected by copyright and other laws, and all rights there under are reserved by the copyright owner. Products sold on this website may be shown by non-profit educational institutions (or their equivalents) for face-to-face instructional purposes. Purchase of products from this website also includes a license for transmission or broadcast within a single building or school campus, and for showing in connection with other non-teaching school-related activities, as long as no admission fee is charged. Transmission or broadcasting into or beyond a school campus or its equivalent is strictly prohibited unless separately authorized by Disney. All other rights reserved. Any copying, or other unauthorized showing, broadcast or transmission or other use is strictly prohibited.
Discussion guides are available for all Disney Educational Productions DVDs featured on our website. Customers are authorized to reproduce guides to meet their requirements.
Prices and Terms
Prices are effective October 2013 and are subject to change without notice. Terms of payment are net 30 days.
Customers are liable for all applicable state, local, and county taxes not exempted by law.
Disney Educational Productions will replace a damaged DVD at no charge if returned within thirty (30) days of receipt of the materials and with the original invoice. Customers are urged to inspect all purchased items immediately upon delivery as returns are not accepted after 30 days. In the case of a lost or stolen DVD, a copy of the original invoice must accompany the request.
To place an order in Canada, please contact:
Suite 440 - 601 Sixth Street
New Westminster, BC Canada
T. (800) 665-4121
F. (800) 665-2909
Shipping Rates & Policies
Standard Shipping and Handling
Standard orders are processed once credit card authorization and verification have been obtained. Provided the item(s) ordered are in inventory, orders shipped via standard delivery typically arrive in five (5) to nine (9) business days (Monday through Friday, not including holidays) for the United States, US Territories and P.O. boxes in Alaska and Hawaii.
Rush Shipping and Handling
Provided the item(s) ordered are in inventory, orders placed with Rush delivery Monday through Friday (excluding holidays) before 3:00 PM ET / 12:00 PM PT will arrive within 2 business days, pending credit card authorization and verification.
Orders placed with Rush delivery Monday through Friday after 3:00 PM ET / 12:00 PM PT, or on weekends and holidays, will arrive within 3 business days.
Rush delivery to Rural Routes and remote locations typically arrives within 3 to 4 business days.
Rush delivery is not available for Alaska, Hawaii, U.S. territories, or P.O. Boxes.
Shipments to International Addresses
At this time, we are unable to accept or ship international orders.
To place an order in Canada, please see information above.
Orders placed after 3:00PM ET / 12:00 PM PT on December 22, 2013 will be processed starting December 28, 2013. Shipping and handling guidelines will apply thereafter.
If you are not completely satisfied with your purchase for any reason, please return all materials within 30 days for a full credit or exchange. All returns should be shipped prepaid to:
Disney Educational Productions
901 Bilter Road
Aurora, IL 60502
To ensure proper crediting, include the packing slip or buyer's name, institution, full address, and phone number in your return shipment.